Remote Administration Jobs • Technical Writing

This is a primarily remote role, offering the flexibility to work from home, with occasional in-office presence at one of our offices in BC required as needed. As a key member on our team, you shape the future of the documentation management system by ensuring the successful completion of project tasks and supporting the daily operational requirements. Understanding and having experience with Microsoft 365 and SharePoint are essential to be successful in this role.

The Knowledge Manager supports the development and implementation of the organization's knowledge management strategy, facilitating creation and maintenance of comprehensive documentation for business systems and software. Responsible for overseeing the organization's knowledge management strategy, ensuring the effective collection, sharing, and utilization of knowledge to enhance organizational efficiency.

The Knowledge Manager is a critical role within our Professional Services organization, responsible for the development, implementation, and maintenance of our internal knowledge base. This role will ensure our team has easy access to the information they need to deliver exceptional service to our clients. The Knowledge Manager will collaborate with various teams to capture best practices, document processes, and create a centralized repository of knowledge that drives efficiency, consistency, and continuous improvement.

Take full ownership of the proposal lifecycle from RFP to submission, write major proposal sections, edit team inputs, and integrate color team feedback. Gather information from team subject-matter experts to develop, organize, and edit technical proposal content. Communicate proposal-related requirements and status with senior leadership, assess and identify opportunities to incorporate best practices and improve the internal proposal management process.